BOOKING CONDITIONS

TICKETS

Every passenger must be in possession of an authorised fare ticket which must have been paid for in full. Tickets are valid only for the date and journey stated thereon. Ticket details must be checked by the customer at the time of issue. The Company cannot accept responsibility for any errors later discovered.

An adult is deemed to be anyone following their 16th birthday until their 60th birthday, a Senior (OAP) is anyone over the age of 60 and a child will pay from their 3rd' to 16th birthdays. Toddlers under the age of 3 will not be charged for a seat or admissions. (A seat may not be allocated in this instance).

CHILDREN UNACCOMPANIED

No responsibility can be accepted for children (under 16) travelling unaccompanied by parents, guardians or responsible adults. In this case the booking MUST have been made by a responsible adult.

PETS

Assistance dogs are welcome on board, but other pets are not allowed. Please advise when booking so that space can be provided.

MOBILITY AIDS

We are happy to transport a limited number of mobility aids, although we cannot be held responsible for any damage to them and they cannot be secured in the luggage compartment. Wheelchair and scooter users must be accompanied by someone who is able to take charge of the chair (or scooter) and, where appropriate dismantle & reassemble it, disconnect any batteries and load it into the luggage area. No individual piece of equipment should weigh more than 15kg. Our drivers are happy to provide general assistance but cannot provide help that extends to the lifting or carrying of any passenger or their wheelchair or scooter, nor to act as carers for any customer.

LATE ARRIVALS

Unfortunately it is not possible to wait for latecomers at departure points and at venue for return. The Company-shall not be liable for any expenses incurred by anyone failing to catch the coach and making alternative arrangements. Refunds will not be made under such circumstances.

CANCELLATION CHARGES

By the Client: The Company is under no obligation to make any refund, but provided cancellation by the client is received no later than five working days before the proposed journey the Company may, without obligation, refund any monies paid less £5.00 per passenger, plus any costs, if such proves irrecoverable by the Company.

By the Company: The Company reserves the right to withdraw any excursion due to lack of support or circumstances beyond our control. Any such cancellation would usually be made no later than one week before departure. It is always our intention to operate an excursion in accordance with the published itinerary, but we do reserve the right to cancel or amend any excursion, should circumstances make this necessary, either prior to or during the outing. We cannot accept liability for changes that are made necessary by events or actions by persons beyond our control.

THEATRE/CONCERT EXCURSIONS

All tickets sold by the Company are transacted in good faith. Once sold it is not possible to give refunds or transfers on any theatre or concert ticket.

In the event of cancellation by the promoter, theatre, artist(s) or venue, the Company will endeavour to advise all customers as soon as possible and make a full refund of all monies paid, which will be the limit of the Company's liability. Should notice of cancellation of a planned show/concert be received less them 24 hours beforehand, the Company reserves the right to cover any costs or expenses incurred. The allocation of theatre and event seating is at our discretion and may be subject to change. We cannot guarantee specific locations and theatre castings always remain subject to change. No refunds will be given in the event of any particular actor not appearing.

CONDUCT OF PASSENGERS

The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behavior prejudices safety or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990. These regulations set out certain rights and responsibilities on all parties and can be obtained from the Company on request. The passenger is responsible for any damage caused to the vehicle for the duration of the journey.

MOBILE PHONES

If you need to use a mobile whilst on the coach, please keep your conversation as quiet and as brief as possible to avoid distracting your driver and to minimise disturbance to other passengers.

PASSENGERS PROPERTY

Any personal effects left on board the coach are entirely at the owners risk. The Company is unable to accept any responsibility for loss or damage howsoever caused whilst on board the vehicle. In the event of property being recovered from the coach, it will be held at the Company's depot at Pytchley. To reclaim such property if would be necessary for tie owner to identify it at the Company depot before it can be released.

COMPLAINTS

Any problem incurred during travel should be brought to the attention of the driver. However, if the complaint cannot be rectified at the time, or if it involves one or more of the Company's employee(s), then this should be the subject of a written communication addressed to the Customer Services Manager at the Company offices using the address below:

RB Travel,
Isham Road, Pytchley, Northants NN14 1EW.